Latons Sports Shipping Policy
Last updated: 22-05-2024
Shipping is free to the UK and US on most items.
1. Overview Thank you for shopping with us! We are committed to ensuring that your order arrives in a timely and efficient manner. This Shipping Policy outlines the details of our shipping process, including delivery times, costs, and procedures.
2. Processing Time Orders are typically processed within 1-4 business days. Processing time includes order verification, quality check, and packaging. Please note that orders placed on weekends or public holidays will be processed on the next business day.
3. Why Is My Order Being Shipped In Different Packages? For multi-item orders, please note that items may be shipped from different international warehouses based on availability. To expedite your delivery, we might also send your items in separate packages if some items are in high demand or on back order. This approach helps us get your order to you as quickly as possible without unnecessary delays.
4. When Will I Receive My Order? Orders are shipped from our network of domestic and international warehouses, which work diligently to get your order to you as quickly as possible. Due to the high demand for our products, please allow an estimated 5-14 days for delivery to the US or UK, depending on the item. For other countries, delivery may take up to 21 days due to distance and customs processing. While these are estimated delivery times, most customers receive their orders within 5-14 days.
5. Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress online.
6. Shipping Delays While we strive to meet our estimated delivery times, please be aware that delays may occur due to unforeseen circumstances such as severe weather, natural disasters, or high demand. We are not responsible for delays caused by carriers or external factors.
7. Will I Be Charged For Customs And Taxes? The prices listed on our website are in USD and do not include taxes. You may be responsible for paying import duties, taxes, and customs fees once your order arrives at its destination. These charges are determined by your local customs office and are not covered by us. Any delays caused by customs processing are beyond our control. For more information on potential charges, please contact your local customs office.
8. Shipping Issues If you experience any issues with your shipment, including but not limited to lost or damaged packages, please contact our Customer Service team within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
9. Address Accuracy Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
10. Order Changes Once an order is placed and processing has begun, we are unable to modify or cancel it. Please review your order carefully before finalizing your purchase.
11. Returns and Exchanges For information on returns and exchanges, please refer to our Returns Policy, which is available on our website.
12. Contact Us If you have any questions or need further assistance regarding our shipping policy, please contact our Customer Service team at support@latonssports.com. We are here to help!
Thank you for choosing us. We appreciate your business and look forward to serving you!